Opening hours

Our pool and spa facilities are available to hotel guests from 08:00-20:00 every day.

Treatments are available from 09:30-17:30 (approx.)

 

Arrival 

Please arrive 10 minutes before your appointment in order to complete a consultation form. If you arrive late, your appointment may be shortened to consider the next guest.

 

Cancellations 

If you need to cancel or change your appointment, we ask that you give us 24 hours notice, otherwise the full cost of the treatment may be charged.  

 

Age policy

The minimum age for body treatments is 18 years old. However, it is up to the therapist’s discretion if they are willing to carry out a treatment on someone who is younger, and a parent/guardian must always be present throughout.

Children aged 13-17 can receive facial treatments, and a parent/guardian must always be present throughout.

Children under the age of 18 can receive nail treatments unattended, however the parent should remain in the vicinity. 

Children under 16 years must be supervised all times whilst using the indoor/outdoor pools. 

Children under the age of 16 years are unable to use the steam room and sauna.

Children under the age of 8 years are unable to use the spa bath.

 

Health conditions

When making bookings, please advise us of any conditions and medications you are taking. Certain medical conditions require written permission from your doctor in order to proceed with the treatment. Please speak to our spa team for more information. Please note on arrival we require a completed consultation form for all our treatments.

 

Pregnancy

We offer a specialised maternity treatment for our mums to be. Please inform your therapist if you are pregnant so we can tailor your experience. Please note only nail treatments and facials can be given during the first 12 weeks of pregnancy, no massage.