CORONAVIRUS UPDATE

Updated 11.05.20

 

It’s not goodbye… we’re just pressing pause at Gara Rock until 4th July.

 

Our decision to remain closed to July 4th is based on the Government’s latest clear advice for Hotels and Hospitality to remain closed,  while the UK continues to work together to control the spread of Coronavirus.

The following advice is for guests that booked directly with Gara Rock and Aria Resorts.


If you booked through a third party, such as Booking.com, or Secret Escapes etc, you’ll need to contact these providers in the first place as your booking contract is with them, rest assured we are all communicating with each other, but please start with your booking partner. 

 

 We hope that you are all safe, well and following all the Government's instructions. 

 

 

For guests booked to stay between now and up to 3rd July only

We’d like to reassure you that your holiday is important to us and your booking and all monies paid are safe and secure. To be as flexible as we can in these uncertain times, we have set up some very simple ways for you to alter your holiday online and of course our call centre team is on hand too to help. 

Please choose one of the following options: 

 

  1. REBOOK - Same Dates 2021- You can move your holiday booking to the same arrival dates in May & June 2021 for the same value as you paid this year, so there are no extra costs for you.

To choose this option, please click here and fill in the form, we will do the rest and you will receive the new confirmation in the next few days.

  1. CREDIT VOUCHER -We provide you with a holiday credit voucher to the value of what you have currently paid toward your holiday. This means that you don’t have to choose your replacement holiday dates right at this moment, you are free to rebook your stay for any time up until 31 December 2021 but you need to book this by 31 December 2020 to get it in the diary. The credit will stay on your holiday account with us until you choose to rebook.

To choose this option click here and fill in the form, we will do the rest and you will receive your voucher in the next few days.

  1. CALL US -If you’d rather rebook your holiday for another date in 2020, we will need to do this over the phone, but by all means search for your preferred dates on the website first. If the date of this holiday is less than you paid, we’ll refund the difference back to you. If the value is higher then you’ll need to pay the outstanding balance. You’ll need to speak to our reservations team to do this or to discuss any other aspect of your booking.

 

 

Please be patient and bear in mind that we wish to deal with every guest booking to the best of our ability, our call centre staff are now all home based and have secure access to all our systems but they remain incredibly busy and we are speaking to as many of our guests daily as we can.

 

 

For holidays arriving from July 4 onwards, what should you do?

Currently, if you are due to arrive anytime from 4 July onward your booking remains valid and our booking terms and conditions of your holiday do fully apply, as we currently understand that we may be able to be allowed to open the Hotel from early July if that date changes due to clear Government instruction we will naturally let you know prior to your arrival date.

 

So right now we ask you to please just bear with us as the call centre is very busy, and keep an eye on this page and your emails and we’ll update you when and if the Government’s advice changes.

 

If you receive a letter reminding you that the balance of your July onward holiday is due, please pay it in line with our booking terms and conditions as these are still valid for your booking, your monies paid are safe and secure.

When the resorts do open, we will continue to follow the latest Government’s advice regarding our accommodation, leisure facilities, bars and restaurant, as we always hold the safety of our guests and our staff as our number one priority.

We have already implemented additional measures to make our cleaning and hygiene practices even more robust and rigorous. The frequency of cleaning all guest areas, accommodation, public spaces, hard surfaces, door handles bathrooms, staff areas and food preparation areas, has increased using the latest recommendation on cleaning materials. 

 

When next visiting us, we would like to assure you that our commitment to you is to keep you our guest and our staff safe. Please read our guest promise below.

What happens when the Hotel reopens? 

Thank You!

 

We’d like to take this moment to say thank you for your support in these challenging times, stay safe and we hope to see you at one of our resorts soon.

Gara Rock and the whole Aria Resorts team