We are open!

Come say hello

Updated 08.06.21

It's been a long wait but we're so happy to be fully re-open now. Our hotel suites, out of the ordinary suites, and our apartments are all ready and waiting. The hotel has now very limited room availability before September 2021, please check our STAY section for room availability or call the team on 03333 700 555 and we will do everything we can to help.

Our 2022 availability is also booking quickly so we'd advise you to book and reserve your next stay as soon as you are able, rest assured you are covered by our booking promise.

Our head chef Paul Hegley, is so pleased to be opening the restaurant and launching the new menu for you to taste. You can also enjoy a little treat from the Garavan and soak up the views on our terrace.

Hotel guests can take a dip in the indoor and outdoor pools, and if you are in need of some well deserved 'you-time' our spa is the place for a relaxing pamper.

We'll continue to closely follow all the latest Government announcements to keep you all safe here at Gara Rock.

Currently the lounge bar and restaurant are open only to hotel guests and those with a restaurant reservation, you are of course free to use the Garavan and enjoy the outdoor terraces.

We promise we're working very hard to ensure you enjoy a fun, relaxing getaway during these unpredictable times. Have a little read of Our Charter, our promise to you. 

 

Our Charter:

You are in safe hands, with our commitment to you…

  • A fully trained and aware team
  • Increased cleaning procedures
  • Antibacterial spray available in central facilities
  • Alcohol hand gel available in central facilities
  • Perspex barriers at service areas
  • Social distancing markings on the floor
  • Facility capacities, where open, reduced to promote social distancing
  • One-way systems in effect to reduce congestion
  • Non-contact service is possible

 

The frequency of cleaning of our guest areas has increased specifically including but not just limited to; reception, lounge, bar, restaurant, cinema room, spa, pool, hard surfaces, door handles, public bathrooms, etc and we have continued the use of appropriate and recommended types of disinfectant and cleaning materials.

We naturally continue to clean on both arrival and departure of all internal and external areas of our guest accommodation, all linens, towels, etc are professionally cleaned, and replaced, and we have enhanced cleaning procedures in place for our housekeeping teams. 

 

Gara Booking Promise

In these unprecedented times, things are changing at the drop of a hat. But don't let that stop you from planning your getaway and enjoying a relaxing stay with us at Gara Rock.  

That is why we have created our booking promise. If your holiday has to change, due to UK Government legislation and either the hotel has had to close or if it is unlawful for you to travel or stay overnight due to the tier restrictions at your primary residence then we will move your booking free of charge* or issue you with a credit voucher** and of course if necessary we'll give you a full refund. 

No Fuss, No Hassle, No Problem. 

*Move your booking  - We will help you move your booking to a later date with no fees, if the cost of your new stay is higher than your original booking, then you’ll need to pay the difference, if it's lower we will refund the difference.

**Credit Voucher – If you are not sure when you want to rebook for, we can issue you a credit voucher for the amount you have currently paid for your stay. We will hold the credit safely and securely for you and issue you a credit voucher for you to use when you are ready to book.  The credit vouchers can be used on stays arriving before 31st December 2021.  

For all other instances our standard terms and conditions apply. 

Stay safe, and see you soon. 
Gara Rock