Re-Opening Update & Booking Promise

Booking Promise

 

In these unprecedented times, things are changing at the drop of a hat. But that doesn't mean you shouldn't plan for that time when you can get away in 2021 and enjoy a relaxing stay with us at Gara Rock.  

That is why we have created our booking promise. If your holiday has to change, due to UK Government health measures and either the hotel has had to close or if it is unlawful for you to travel or stay overnight due to the tier restrictions at your primary residence then we will move your booking free of charge* or issue you with a credit voucher** and if necessary we'll give you a full refund. 

No Fuss, No Hassle, No Problem. 

*Move your booking  - We will help you move your booking to a later date with no fees, if the cost of your new stay is higher than your original booking, then you’ll need to pay the difference, if it's lower we will refund the difference.

**Credit Voucher – If you are not sure when you want to rebook for, we can issue you a credit voucher for the amount you have currently paid for your stay. We will hold the credit safely and securely for you and issue you a credit voucher for you to use when you are ready to book.  The credit vouchers can be used on stays arriving before 31st December 2021.  

For all other instances our standard terms and conditions apply. 

 

Re-Opening Update 

Updated 22.02.21

We continue to follow the latest Government announcements and legislation regarding coronavirus, including the latest national lockdown, and the new four stage relaxation of the lockdown.

Sadly therefore Gara Rock can't yet completely reopen it's doors fully until Monday 17th May,  but we are doing all we can to open up what we can as soon as we can.

From April 12th we will be opening our self catering apartments, with a food service from the Garavan, and the pool will be open for bookable (single family) times, we can even run some selected Spa treatments too.

We will continue to ensure that the hotel continues to fully comply with all aspects of the guidance, and the health and well being of our guests and staff remain our key priority.

If you are due to stay at Gara Rock before 17th May, don't worry we will be calling you in the next week or so to discuss your booking and how it may be affected and to discuss your options with you.  Alternatively, if your query is super urgent please contact us directly at the Hotel or our central reservations team on 03333 700 555 to discuss your booking, and we will happily resolve this in line with our booking promise, but please understand that our teams remain working from home and we are currently receiving a high volume of calls.


Please note:  

All other bookings throughout 2021 are currently unaffected and the hotel and its restaurant and facilities will be open as normal, and all bookings remain valid and under our standard terms and conditions.

Everyone at Gara Rock & Aria Resorts is working hard to ensure you can still enjoy a fun, relaxing getaway during this unpredictable time. We have created Our Charter to deliver on this promise. 

 

Our Charter:

You are in safe hands, with our commitment to you…

  • A fully trained and aware team
  • Increased cleaning procedures
  • Antibacterial spray available in central facilities
  • Alcohol hand gel available in central facilities
  • Perspex barriers at service areas
  • Social distancing markings on the floor
  • Facility capacities, where open, reduced to promote social distancing
  • One-way systems in effect to reduce congestion
  • Non-contact service is possible

 

The frequency of cleaning of our guest areas has increased specifically including but not just limited to; reception, lounge, bar, restaurant, cinema room, spa, pool, hard surfaces, door handles, public bathrooms, etc and we have continued the use of appropriate and recommended types of disinfectant and cleaning materials.

We naturally continue to clean on both arrival and departure of all internal and external areas of our guest accommodation, all linens, towels, etc are professionally cleaned, and replaced, and we have enhanced cleaning procedures in place for our housekeeping teams. 

 

Stay safe, and see you soon. 
Gara Rock